Privacy Policy

German Motors (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

By accessing our website or engaging with our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

  • Full name

  • Email address

  • Phone number

  • Residential or business address

  • Vehicle details (make, model, VIN, registration number)

  • Insurance claim information (where applicable)

1.2 Technical and Website Usage Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time and date of access

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

  • Provide quotations for repairs and services

  • Book inspections, repairs, and other appointments

  • Communicate regarding jobs, updates, or inquiries

  • Process insurance claims

  • Improve our website and customer experience

  • Maintain internal records and comply with legal obligations

  • Send promotional or service-related information (only with your consent)

3. Legal Basis for Processing

We process your data on the following legal grounds:

  • Your consent

  • Performance of a contract (e.g., repair work, quotes)

  • Compliance with legal and insurance obligations

  • Legitimate business interests

4. Sharing Your Information

We may share your information with:

  • Insurance companies and assessors

  • Third-party service providers (e.g., towing, mechanical services, IT services)

  • Payment processors

  • Regulatory authorities if legally required

  • Business partners assisting with repairs or quotations

We do not sell your personal information to third parties.

5. Cookies and Tracking

Our website may use cookies to:

  • Improve site performance

  • Remember user preferences

  • Analyse traffic and usage patterns

You may disable cookies in your browser settings, though this may affect website functionality.

6. Data Storage and Security

We take reasonable administrative, technical, and physical measures to protect your information from:

  • Unauthorized access

  • Loss or misuse

  • Disclosure or alteration

However, no method of transmission over the internet is entirely secure.

7. Data Retention

We retain personal information only as long as necessary for:

  • Service delivery

  • Legal or insurance requirements

  • Record-keeping obligations

When no longer needed, we securely delete or anonymise the data.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Correct or update information

  • Request deletion of your data

  • Withdraw consent

  • Object to processing

  • Request a copy of your information

To exercise your rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

10. Children’s Privacy

Our website and services are not directed toward individuals under 16. We do not knowingly collect children’s data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with an updated “Effective Date.”

12. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact:

German Motors
45 Boom Street
Zeerust
2865
North West
Email: info@germanmotors.co.za
Tell: (018)-642-5010